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Question: What types of payment will be accepted? |
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Question: Is airfare included in the cost of the cruise?
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Question: Is transportation available from the airport to the pier? Do you need my flight itinerary? |
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Question: What is the name of the cruise ship? |
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Question: What is included in the cruise rate? |
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Question: What is accepted as valid proof of citizenship for a United States citizen? |
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Question: Can I get Internet access aboard the ship?
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Question: How are onboard purchases charged?
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Question: When should I plan to arrive?
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Question: Where should I fly into ?
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Question: What happens if I am not able to make the cruise once I have paid?
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How do I obtain luggage tags? |
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Do you have luggage restrictions? |
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Can I use my cell phone on the ship? |
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Are there restrictions on what we can bring aboard? |
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What to wear? |
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What is the required travel documentation for all ports? |
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Are passports required? |
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If I bring my own laptop, do I need to pay for the internet service onboard? |
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What are the Flight Guidelines for the Latest Airport Arrivals: |
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What are the Flight Guidelines for the Earliest Return Flights: |
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I found a cheaper airline fare than the one your companing quoting for the same airline?
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Question: What types of payment will be accepted? |
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Certified Check, Money Order, Visa, Master Card, American Express and Discover |
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Question: Is airfare included in the cost of the cruise?
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Answer: No, airline tickets are purchased separately and are not included in the price of the cruise. |
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Question: Is transportation available from the airport to the pier? Do you need my flight itinerary? |
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Answer: Yes, we have planned for transportation to be available on the sail date. |
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Question: What is the name of the cruise ship? |
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Answer: Carnival's Imagination |
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Question: What is included in the cruise rate? |
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Answer: The price includes your stateroom, entertainment, meals (except in select restaurants), beverages (except soda and alcohol) and government taxes & fees. The cruise vacation price does not include air transportation, shore excursions, telephone calls, photographs, gratuities on drinks, medical services, gift shop purchases, beauty/barber/massage services and gambling. |
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Question: What is accepted as valid proof of citizenship for a United States citizen? |
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Answer: A current passport is%uFFFDrecommended, as it will speed up your embarkation check-in as well as your disembarkation formalities with government officials. A voter registration card or Social Security Card is not considered to be proof of citizenship, only an oringinal Birth Certificate. Visas are not required for U.S. citizens. |
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Question: Can I get Internet access aboard the ship?
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Answer: There is an Internet Café’ aboard the ship. Internet access is billed at rates established by Carnival.. |
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Question: How are onboard purchases charged?
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Answer: Carnival accepts American Express, Visa, Master Card, Discover Card, Carte Blanche, Optima, Diners Club International or JCB cards for deposit on your account.
For your convenience, the ships use the FunPass signing system. This system allows you to charge all onboard purchases by presenting the Cruise Card that is issued to you upon boarding. On the last morning of your cruise vacation, an itemized statement will be delivered to your stateroom for verification. For your convenience, your FunPass charges will be billed automatically to the credit card you selected upon check-in. |
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Question: When should I plan to arrive?
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Answer: Please plan to make your arrival on the date of sail no later than 12noon. Departure- No flights before 1pm |
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Question: Where should I fly into ?
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Miami |
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Question: What happens if I am not able to make the cruise once I have paid?
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Answer: We strongly suggest you purchase travelers insurance to assist you in case an unexpected event occurs. |
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How do I obtain luggage tags? |
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Luggage tags are on the last page of your cruise documents; you can print as many as are needed by following the steps below. Access your Booking
View Cruise Details Select the view cruise documents link from the To-Do List section *Printing your luggage tags in color is not required. |
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Do you have luggage restrictions? |
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In order to maintain a safe and secure environment, Carnival prohibits guests from bringing certain items on board, i.e., weapons, candles, irons, alcohol, or other dangerous goods. According to our policy, Carnival conducts security scanning of all baggage and if prohibited items are found, they will be removed and stored on board for safekeeping until the end of the voyage. The retained item(s) will be delivered to your stateroom on the last night of the cruise. Unsealed containers with prohibited liquids will be discarded, as well as any unclaimed items left after the voyage, and no compensation will be given in either case. For additional information, please refer to the terms and conditions of your cruise ticket contract. We suggest all luggage be unlocked before turning over to the porters in order to avoid any inconvenience to you or delay in delivering the luggage to your stateroom. Should you choose not to unlock your bags and prohibited items are found during screening, your luggage will be retained until you can open it in front of security personnel. Guests, 21 years of age and older, may bring one bottle (750ml) of wine or champagne, per person, only in their carry-on luggage. Guests are encouraged to limit their checked luggage to two suitcases per person, with each suitcase not to weigh more than 50 pounds and not exceed 16"H x 24"W x 30"L. Please attach your Carnival Cruise Lines luggage tags PRIOR to leaving home and make sure that they are still on your bags when checking in with us. In many ports, guests have the option of carrying luggage on board at embarkation and off the ship at the end of the cruise as long as it does not exceed 24"W x 16"H x 30"L. This is an advantage you may want to consider as it will allow for quicker easier access to your bags. Please note that Carnival assumes no responsibility for carry-on luggage. Alternatively, curbside porters are available at the pier to take luggage to the vessel for delivery to your stateroom by shipboard personnel. Customary tip is $1 per bag. Please be sure each piece of luggage is unlocked and has a tag listing your name and stateroom number. Curbside porters are not employees of Carnival; therefore, if you experience any problems, please report them to porter management on site. Any luggage left at the pier will be forwarded at your expense. Claims for luggage loss or damage must be made in writing to the debarkation personnel prior to leaving the pier area. If you are traveling by air, we strongly recommend that you contact your air carrier to obtain their luggage allowance policy for the maximum number, size and weight of bags that each guest is allowed at no charge. Guests are responsible for luggage fees, excess luggage charges as well as any other charges imposed by air carriers or airports. We recommend that each guest verify with the airline representative that their luggage is checked-in to their final destination. NOTE: There is limited porter service on 2/3-day Cruises-to-Nowhere. LARGE COOLERS RESTRICTION: Carnival Cruise Lines does not allow guests to bring large coolers on board its vessels. However small, personal-sized coolers, no larger than 12”H x 12”W x 12”L for the purpose of housing small quantities of non-alcoholic beverages and/or medications are permitted as carry-on luggage. Screening and movement of large coolers through embarkation is an impediment to the boarding and security screening process; therefore, large coolers are not permitted as carry-on or checked luggage. DEBARKATION BAGGAGE ADVICE: While on board, you will be given numbered debarkation tags to place on your luggage. Please fill out the information on the back of the tag and remember your zone number. When your zone is called, please proceed off the vessel to claim your luggage. It is easy to pick up the wrong bag, so check to make sure your name is on it. If your luggage is left at the pier, it will be forwarded to you at your expense. Claims for lost or damaged luggage must be made in writing with our debarkation personnel before you leave the pier area. |
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Can I use my cell phone on the ship? |
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Yes, cell phone service is available on all ships in the Carnival fleet. While your ship is at sea, the cellular system is activated and you can make and receive calls, send and receive text messages, as well as view emails and browse the Internet with over 300 carriers worldwide. International roaming rates apply and are set and billed by your home carrier. Charges will appear on your regular cell phone bill. Please contact your carrier before your cruise to check rates for each service and ensure your plan allows you to roam. In addition, for a limited time AT&T customers can buy a Cruise Ship Passport package reduced rate bundle. |
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Are there restrictions on what we can bring aboard? |
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RESTRICTED ITEMS – SAFETY AND SECURITY POLICY In order to maintain a safe and secure environment, Carnival prohibits bringing certain items onboard. Additionally, we reserve the right to confiscate (and destroy) any articles that in our discretion are considered dangerous or pose a risk or inconvenience to the safety and security of the ship, or our guests, and no compensation will be provided. Confiscated Items • Alcohol (hard liquor)/sealed, unopened bottles • Beer/sealed, unopened bottles/cans • Wine or champagne/sealed, unopened bottles - beyond the allowable limit of one bottle (750 ml. size) per adult 21 years of age (brought on at embarkation time only) • Clothing irons and steamers (all Carnival ships offer laundry facilities with irons and ironing boards. Fleet-wide valet laundry service is also available for a nominal fee.) • Electrical and household appliances (i.e. coffee makers, hot plates, toasters, etc.) • Candles • Heating Pads • Incense • Hookah Prohibited Items – will be disposed of prior to boarding • Large coolers • Alcohol in unsealed containers • Firearms (i.e., non-firing weapons and starter pistols) • Ammunition (i.e., bullets, shot or missile that can be fired using a propellant) • Imitation or replica weapons (i.e., de-commissioned weapons or those not capable of being fired, toy weapons, or any other item made, intended or adapted to be used as a weapon) • Explosives or explosive component parts, (i.e., detonators) • Fireworks or pyrotechnics (except those previously approved in connection with a company stage production which have been properly manifested) • Taser or electronic stun guns • Pepper or mace sprays • Telescopic or regular batons • Martial arts equipment (i.e., flails, throwing stars, belt buckle knives, etc.) • Handcuffs, brass knuckles • Compressed gas bottles/cylinders • Knives with blades longer than four (4) inches ( Recreational dive knives are allowed but must be held in the custody of the Guest Services Manager or Chief Security Officer and must be checked out/in by the owner for dive excursions during the cruise.) • Dive tanks (empty or full), diver spears/slings • Household goods or tools of trade • Volatile and highly flammable liquids such as cigarette lighter fluid • Scissors with blades longer than four (4) inches (Large scissors of the type used by scrapbook and quilting enthusiasts are at times permitted with prior notification from the Security Services Department, but are held onboard in the same manner as dive knives.) • Medical Marijuana • Bicycles • Surfboards • Scooters (only permitted if used for mobility – must be stored in guest’s stateroom) • Boats/canoes • Segways • Any footwear with wheels, i.e. Heely’s type shoes Miscellaneous Concerns: • Personal grooming devices such as hair dryers, flat and curling irons, shavers, etc., are allowed on board when used with proper caution. These devices should not be used when other electrical appliances are plugged in. However, if such devices are determined to pose a hazard, they will be removed and returned the last day of the cruise prior to debark. • Electronics such as laptops, cameras, cellular phones, etc. are allowed on board when used with proper caution. • Electrical devices such as fans, power strips, multi plug box outlets/adaptors, and extension cords will be removed if determined to pose a hazard and returned the last day of the cruise prior to debark. • Medical gas bottles/oxygen cylinders: Allowed in connection with a certified medical condition but cannot be packed in baggage. Oxygen cylinders must be delivered to guest services and stored in a designated safe area. • Coolers: Small, personal-sized coolers no larger than 12” x 12” x 12” for the purpose of housing small quantities of non-alcoholic beverages and/or medications are permitted as carry-on luggage. • Live Animals: Only qualified service animals once approved by Guest Access Services at time of booking. • Flowers and Plants: May be brought on board in the port of embarkation but are not permitted to be taken off the ship in the United States, per the U.S Customs and Border Patrol (CBP) Agricultural Division. • Musical Instruments: We will allow musical instruments onboard, however, if a noise complaint is received it will be confiscated by shipboard security and returned to the guest on the morning of debarkation. • Radios/Boom Boxes: For the comfort of all our guests, radios and boom boxes can be used with headphones or earpieces when used in public areas. • Floatation Devices: For the comfort of all our guests, rafts, tubes and floatation devices other than those used as life preservers (water wings) cannot be used in the swimming pools on board. • Wrapped Gifts: Guests may bring wrapped gifts on board; however, due to heightened security, the gift may have to be unwrapped, upon request. • DVDs/VCRs/Nintendo/Play Units: Due to compatibility issues with stateroom televisions, these items can only be utilized in suites and guests must provide their own RCA cables. • Fish Caught on Fishing Expeditions: The fish cannot be brought on board; it must be shipped home. • Items for In Port Use only: Snorkel gear, skateboards, golf clubs, fishing rods (packed), tennis rackets, kites (packed), roller blades/skates, metal detectors |
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What to wear? |
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Casual attire is the order of the day. We suggest shorts, sundresses, tank tops, etc. for the ladies, and for men; shorts, polo shirts, T-shirts, etc. will do. We suggest you wear rubber-soled, low heeled or flat shoes for extra traction while onboard. The use of any footwear with wheels, including but not limited, to Heelys© shoes, is prohibited on board our ships. For dining you may want to dress up a bit and/or bring along a light sports jacket or cardigan. Most evenings we have a Cruise Casual dress code, but there are those Cruise Elegant evenings one or two nights throughout your “Fun Ship” voyage, where you will have the opportunity to showcase your more elegant attire. For those who want casual attire for dinner time, the Lido Restaurant is open nightly, and has a more relaxed theme. However, shirts and shoes/footwear (flip-flops) must be worn at all times inside the Lido Restaurant. Both dress codes for the dining rooms are described below. Cruise Casual Dining Dress Code: Gentlemen - Sport slacks, khakis, jeans (no cut-offs), dress shorts (long), collared sport shirts; Ladies - Casual dresses, casual skirts or pants and blouses, summer dresses, Capri pants, dress shorts, jeans (no cut-offs). Not permitted in the dining room during the Cruise Casual dinner for ladies and gentlemen: shorts, gym shorts, basketball shorts, beach flip-flops, bathing suit attire, cut-off jeans, sleeveless shirts for men and baseball hats. Cruise Elegant Dining Dress Code: Gentlemen - Dress slacks, dress shirts. We also suggest a sport coat. If you wish to wear suits and ties or tuxedos, by all means we invite you to do so. Ladies - Cocktail dresses, pantsuits, elegant skirts and blouses; if you‘d like to show off your evening gowns, that's great too! Not permitted in the dining room during the Cruise Elegant dinner for ladies and gentlemen: shorts, gym shorts, T-shirts, beach flip-flops, bathing suit attire, jeans, cut-off jeans, sleeveless shirts for men, sportswear, and baseball hats. Special Sailings For Canada/New England/Alaska cruises: Sweaters, lightweight jackets and raincoats are suggested. Casual clothes that can be layered easily are highly recommended. Bring a heavier sweater if you are traveling to the glaciers, along with a raincoat and umbrella, because it is often cold and windy in such areas. For South America and Europe cruises: Comfortable shoes and a just-in-case raincoat. Bring a sweater if you are traveling to the glaciers, along with a raincoat and umbrella, because it is often cold and windy in such areas. Special note: It is essential that you wear the proper apparel when visiting the Vatican and other religious sites (no bare legs or shoulders). |
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What is the required travel documentation for all ports? |
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TRAVEL DOCUMENTATION - ALL PORTS Proper travel documentation is required at embarkation and throughout the cruise. Even though a guest has completed registration using FUNPASS, it is still the responsibility of the guest to bring all required travel documents. Guest should check with their travel agent and/or government authority to determine the travel documents necessary for each port of call. Any guest without proper documents will not be allowed to board the vessel and no refund of the cruise fare will be issued. Carnival assumes no responsibility for advising guests of proper travel documentation. CRUISE TRAVEL U.S. Citizens Carnival highly recommends all guests travel with a passport (valid for at least six months beyond completion of travel). Although a passport is not required for U.S. citizens taking cruises that begin & end in the same U.S. port, travelling with a passport enhances your disembarkation experience, as delays may be expected upon your return to the U.S. if you do not have one. Additionally, passports make it easier for you to fly from the U.S. to a foreign port should you miss your scheduled port of embarkation, or need to fly back to the U.S. for emergency reasons. The Western Hemisphere Travel Initiative (WHTI) allows U.S. citizens (including children) sailing on cruises that begin and end in the same U.S. port to travel with one of the following WHTI compliant document: - Valid U.S. Passport
- Passport Card
- Original or suitable quality copy of a Birth Certificate (Issued by the department of vital statistics)
- Certificate of Naturalization
- Enhanced Driver's License (EDL)
- Trusted Traveler Program Membership Card, e.g., Nexus Card, Sentri Card or Fast Card
- A Consular Report of Birth Abroad
A government-issued photo ID is also required for all guests, including children 16 and over |
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Are passports required? |
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Carnival requires guests to provide proper travel documentation in order to travel. The passport requirement does NOT apply to U.S. citizens traveling to or returning directly from a U.S. territory. Non-U.S Citizens must contact the appropriate Consulates, U.S. Embassy and U.S. Immigration office to inquire about necessary travel documentation. Carnival assumes no responsibility for advising guests of Immigration requirements. It is recommended that all guests travel with a valid passport during their cruise. This will enable guests to fly from the U.S. to meet their ship at the first port should they miss their scheduled embarkation and allow guests that must disembark the ship before their cruise ends due to an emergency to fly back to the U.S without significant delays and complications. It is also recommended that all guests travel with a passport valid for at least 6 months beyond completion of travel. |
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If I bring my own laptop, do I need to pay for the internet service onboard? |
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Internet Café / Wireless Internet Services To keep you connected while at sea, every one of our ships provides satellite Internet access facilitated through the Internet Café and through the ship-wide WiFi network. Internet Café Open 24-hours, the Internet Café features private terminals where you have the ability to surf the Web, chat online and access your private e-mail account (Gmail, AOL, Hotmail, Juno, Yahoo, etc.) Alternatively, personalized CruisE-mail™ is available on most vessels. Please see additional information below. For your convenience, the Internet Café Manager is available for assistance during posted hours. Internet Café terminals run on Windows XP and are limited to Internet communication. The terminals are not equipped with Microsoft Office (WORD, EXCEL, etc), however, most files can be accessed as “read only” for viewing purposes but cannot be edited or saved. Please note, on your personal laptop you can read, edit and save files without restrictions according to the programs installed. Wireless Users – Laptops and other WiFi equipped devices Got a laptop, an iPad or a netbook? Got 802.11 a/b/g/n wireless capability (relax, that's just geek speak for WiFi)? The Wireless Internet Service is compatible with a Wireless 802.11b card, which is the industry standard. You may use your personal laptop while onboard, your iPhone and all other WiFi equipped devices and most software installed on them without restrictions. VPN access on the other hand is restricted to connections of the type, which are not IPSec or PPTP connections. Discuss your VPN limitations with your company’s IT department if you are planning to work while sailing. We are not able to change your settings onboard. Pricing Instructions on how to create an account and pricing details are present on-screen in the Internet Café or on your laptop once you connect to Carnival WiFi. Internet pricing is identical, whether you are using the Internet Café terminals, your own laptop or other wireless devices. All internet access charges will be billed directly to your onboard “Sail & Sign” Account. Activation fee - a one-time $3.95 charge applies to each user on their first login only. Time Plans – offer guests the opportunity to enjoy a lower per-minute rate. These Time Plans are transferable between Internet Café terminals and personal laptops/ wireless devices, can be used anytime throughout the cruise until debarkation and don’t have to be used in a single session. No refund will be awarded for unused minutes. Upgrading a pre-selected pricing option is not available and plans are subject to change. Longer Cruises (6 days and longer) • 250 minutes for $100.00 • 100 minutes for $55.00 • Pay As You Go: $0.75/min Shorter Cruises (5 days and shorter) • 60 minutes for $24.00 • 30 minutes for $16.50 • Pay As You Go: $0.75/min Carnival Dream (all itineraries) • 480 minutes for $159 – complimentary laptop rental included • 240 minutes for $89 – complimentary laptop rental included • 120 minutes for $59 • 45 minutes for $29 • Pay As You Go: $0.75/min Printing – available in the Internet Café at $0.50/page Boarding Passes – you can check in online and print your boarding passes in the Internet Café; please note regular printing and online time charges apply. CruisE-mail™ - is our personalized email service set up as a convenience for those guests who either do not have their own email or are unable to access their own service provider. There is an additional charge of $3.95 for each outgoing (sent) message. No additional charges apply for received (incoming) messages. The feature is not available on the Carnival Dream. Laptop rental • Carnival Dream – a limited number of laptops are available for rent for $9/day or complimentary with the purchase of a 480 or 240 minute Time Plan (while supplies last); a $50 deposit will be charged on your Sail & Sign Card and refunded upon returning the laptop. • All other ships in the Carnival fleet – a limited number of laptops are available for rent for $10/day or complimentary with the purchase of a Time Plan (while supplies last); optional insurance is available for $10 /day. Before You Go Convert your E-mail settings to basic; you will have a better experience if your E-mail is less graphic intense. Discuss VPN limitations with your company’s IT department if you are planning to work while sailing. We are not able to change your settings onboard. Get the most from your cruise Internet time and your trip — make sure you're powered up and prepared before you board the ship with this handy pre-cruise checklist. Here are a few things you want to remember to pack for your cruise: • WiFi enabled laptop and mobile devices • Power supply for each of the devices you are bringing with you • A charged battery for your trip to the ship • Data cables to transfer pictures • Headphones • Laptop privacy screens NOTE: Internet access via satellite is a significantly different experience than high-speed connections on shore. Onboard Internet access is not guaranteed at all times due to the nature of satellite communications, which are subject to occasional disruptions due to weather patterns and location. Accessing E-mail and the Internet in the middle of the world's oceans is a triumph of cutting edge satellite technology. Our investment into this technology matches some of the most prestigious companies in the world, but even so it cannot be as fast as your home broadband. This is because the data must be transmitted over a slower wireless signal to satellites 22,000 miles above the Earth, which then bounce the data back down to the exchange. At home the data is sent down your fast cable connection to your local exchange, just around the corner from your house. We are continually reviewing our investment to secure you as fast a connection as possible and challenge fjords, glaciers and other grand geographical locations, to provide you with as seamless and consistent a service as possible |
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What are the Flight Guidelines for the Latest Airport Arrivals: |
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Latest Flight Arrival: Arrivals into the Orlando International Airport: 1:30pm Arrivals into the Melbourne Airport: 2:00pm |
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What are the Flight Guidelines for the Earliest Return Flights: |
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Earliest Flight Departures: Earliest departures out of the Orlando International or Melbourne Airport: 12:00pm Earliest departures out of the Orlando International Airport for the Carnival Dream (effective 12/09/09): 1:00pm Earliest departures out of the Melbourne Airport for the Carnival Dream (effective 12/09/09): 12:00pm |
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I found a cheaper airline fare than the one your companing quoting for the same airline?
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Airlines Answer: Fares and Group fares differ in many ways, and each offers its own unique benefits. The Group fares work best for parties%uFFFDrequiring transfers and%uFFFDflexibility with name changes and payments. The best option for you depends on your travel needs. The discounted%uFFFDfares are often only available online and usually have limited quantities available. There will%uFFFDnot be enough seats at the online price for the%uFFFDwhole group. Those%uFFFDfares tend to work best for individuals%uFFFDthat will%uFFFDnot need our%uFFFDtransfer connection waiting, (but you can arrange your own transfer).%uFFFD |
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